Refund & Return Policy
At TechRougeHub, we are committed to providing exceptional services to our clients. As a professional service-based company, we aim to deliver the highest standards of quality across our offerings, which include web development, mobile apps, SEO, graphic design, ecommerce solutions, POS systems, digital marketing, AI blogging, and content creation.
Please read our refund and return policy carefully. By engaging with our services, you agree to the terms outlined below:
1. Refund Policy for Service-Based Deliverables
Given the nature of our services, we do not offer refunds for work that has been completed or is in progress. This includes, but is not limited to:
- Web Development
- Mobile App Development
- SEO Services
- Graphic Design
- Ecommerce Store Development
- POS Systems
- Digital Marketing Campaigns
- AI Blogging and Content Creation
Once we begin work on a project, we move forward based on the specifications agreed upon, and thus, refunds are not available for any completed or in-progress work. However, we strive to ensure your satisfaction, so please feel free to reach out if you have any concerns. We will do our best to resolve any issues.
2. Project Cancellation & Refunds
If you wish to cancel a project before work has started, you may be eligible for a partial refund based on the work done up to that point. The following terms apply:
- Before Work Begins: A full refund may be provided if the project has not started.
- After Project Commencement: If work has already begun (e.g., design mockups, coding, or content creation), we will refund the amount equivalent to the remaining unworked portion of the project. A cancellation fee may also apply depending on the stage of work.
3. Services with Subscription Models
For services that involve ongoing subscriptions, such as digital marketing campaigns or SEO services, you are entitled to a prorated refund for any unused portion of the service, provided you cancel the subscription within 7 days of your next billing cycle.
4. Refund Policy for Errors & Issues
If you encounter an issue with the final product or service that significantly deviates from the agreed-upon specifications or if there are errors due to our fault:
- Contact us within 14 days of project completion.
- Provide clear details and examples of the issue.
- We will work to correct the issue or offer an appropriate resolution.
If we are unable to resolve the issue within a reasonable period, we may offer a partial or full refund.
5. Non-Refundable Items
- Prepaid packages or discounts: If you have purchased services at a discounted or special rate, these are not refundable.
- Purchased add-ons or custom features that were requested after the initial contract is signed.
- Any third-party services or software purchased on your behalf (e.g., hosting, premium plugins).
6. Refund Process
To request a refund, please contact us at support@techrougehub.com with your order details, project reference, and reason for the request. Once we receive your request, we will review the case and respond within 7 business days.
7. Exceptions
- Service Failures: If we are unable to fulfill our commitments or deliver the final product as agreed, we will offer a refund based on the circumstances. Please contact us immediately if you face any challenges.
- Force Majeure: If any external factors prevent us from completing the project (e.g., natural disasters, internet outages, or strikes), we will inform you promptly. We will discuss possible resolutions or refunds on a case-by-case basis.
8. Disputes & Resolution
We hope to resolve any issues amicably. However, in case of disputes that cannot be resolved through direct communication, we agree to resolve the issue using mediation or arbitration methods in the jurisdiction of [Your Country or Region].
9. Changes to Policy
We reserve the right to update or modify this refund & return policy at any time. Any changes will be posted on this page, and you will be notified of significant updates via email.
Contact Us
If you have any questions or concerns about our Refund & Return Policy, please do not hesitate to contact us:
- Email: support@techrougehub.com
- Phone: [+92-335-3948759]
- Website: www.techrougehub.com
Thank you for choosing TechRougeHub. We value your business and are committed to ensuring your satisfaction!